Before paying your bill, please read and review the notice at the bottom of this page about policy changes that are now in effect.
In the event your water is disconnected due to nonpayment, please contact our office to get the total amount due before attempting your payment.
We accept payments through the Office during normal business hours of 8:00 a.m. to 4:00 p.m.
Use our After Hours Drop Box located at the entrance of our Office at 22844 Co. Rd. 87, Robertsdale, AL 36567 (map).
Mail your payment to our office at 22844 Co. Rd. 87, Robertsdale, AL 36567 (map).
East Central Baldwin Water customers can now pay their utility bills online 24/7 with a credit card, debit card, or ACH (eCheck). This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options. To make a payment through this service, simply click on the Click to Pay button below and you will be instantly directed to Pay N Seconds. If you are using this service for the first time, you will be prompted to register a new Pay N Seconds account prior to making your payment. When registering your account, you will need your CUSTOMER # and ZIP Code from your utility billing statement. If you have more than one utility account with East Central Baldwin Water, Pay N Seconds allows you to add multiple utility accounts under the same login. Please register first with your main utility account.
Your payment must be submitted by 5:00 pm on the 20th of the month to avoid late fees.
Notice – Policy Changes Now In Effect
Please note the following changes to our policy. These new policy changes are now in effect.
Partial Payments Cannot Be Accepted
After you receive your bill, you have until the 20th to pay the net balance before your account incurs late charges. After late charges are added and the cut off notice is mailed out you will have until the disconnection date to bring the account current. In the event the account is not brought current by the disconnection date, the account will be disconnected and service charges will be applied. Thank you for your cooperation.
Accounts will be subject to disconnection upon becoming past due. If you receive a Cut off Notice, please make sure your account is current prior to the disconnection date.
Account Cutoff and Restoration
In the event your account is cut off, the following service charges will be added:
Disconnection Fee: $35.00
Reconnection Fee: $35.00
Total fees of $70.00 will be added to your account.
These fees along with the entire net amount will be due before services are restored.